DELIVERY
The transport charges are the responsibility of the customer. The order generated by the online store Intelec Technologies is not the
official invoice and does not include the taxes, custom fees and the transport charges. Transport charges and taxes if applicable for your statut
will be invoiced on your account with the final invoice from Intelec Marketing Inc.
Note that there are handling charges of $5 for any order below 75 $.
All orders received from outside of Canada are to be at a minimum of $75.00 to be accepted regardless if stated item value is below.
Once your order is confirmed to be available and your payment authorized, we ship your item(s) immediately by UPS or your own transport
preference. If an item is not available we will contact you to inform you when we are expecting to ship. You will not be charged for
items not shipped to you.
Once the order has been confirmed and fulfilled, delivery time within Canada is expected to be 3 - 14 business days and for outside of
Canada, expect it within 7 to 21 days.
Delivery only occurs on regular business days and does not include any holidays of our delivery carrier. Our regular business days are
Monday to Friday from 8h30 to 17h00. Orders placed overnight will be responded to within 24 hours from the opening of the next business
day.
Should you request a different method for delivery, there will be an additional fee and you will need to contact us to make that special
arrangement.
US customers please note: delivery can take from 5 to 20 days for shipment arrival.
* Note that there are 10% fee for any return of goods ordered in error for restocking.
RETURNS
The procedure to return a product in the event that the product must be returned to Intelec Technologies for repair or replacement, it
absolutely necessary to make a RMA Request Form
to obtain an RMA number from the technical support dept. before the product is returned to us.
* Note that there are 10% fee for any return of goods ordered in error for a throw in stock.
Note that reimbursements will occur only during the first thirty (30) days following the date of purchase.
Beyond this time frame, a product will either be repaired or replaced to the discretion of Intelec Marketing Inc. In the event that
we accept a product return after 30 days, Intelec Marketing Inc. reserve the right to charge up to 50% restocking fees.
Upon receipt of the item (under warranty), our technical support department will determine if the product is defective and if so, we will
replace it within shortest delay possible. Please, it's important to fill the RMA Request Form
with all the possible information, invoice number and the reason for the return. The part numbers are on the invoice.
Instructions:
Once you have completed the RMA Request Form,
please wait until an RMA number and the procedure has been issued by e-mail from our technical support before fowarding the merchandise
to us.
Please ensure that all merchandise is properly packaged in its original Box (if available) and put in another box so that the goods
will not be damaged.
Please ensure that the RMA Number Form you will receive by e-mail is inside the box before sending the product(s).
Freight will not be credited.
A 2% charge will be issued if the original Demo box is damaged or if goods are returned damaged after 30 days.
Return address
Intelec Technologies
Att: RMA dept.
2455 Ste-Marie
Mascouche, Qc, Canada
J7K 1M6
If you need assistance or you don't understand the procedure, you can :
Call us at (450) 474-4343 or 1-800-600-7840
or write us an e-mail at webmaster@intelectechnologies.com
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